Overview
Guerrero Mobile Mechanics (GMM) provides mobile automotive diagnostics, repair, and maintenance services delivered directly to our customers’ location. In addition, certain automotive products and parts may be available for purchase directly through our website.
Because GMM offers both mobile services and physical product sales, the policies below outline how shipping, parts procurement, cancellations, and refunds are handled for each.
Mobile Service Bookings
Service Call & Diagnostics
All service requests require a service call fee at the time of booking. This fee covers:
Technician travel
Initial vehicle diagnostics
Mileage
Scheduling and dispatch
The service call fee is non-refundable once a technician has been dispatched or the diagnostic service has been completed.
If a customer cancels prior to technician dispatch, the booking fee may be eligible for rescheduling, refunds or service credit, subject to availability.
Parts Procurement for Repairs
In many cases, parts required for repair must be ordered or sourced specifically for a customer’s vehicle.
When parts are required:
Customers may approve GMM to source parts on their behalf.
A deposit may be required before parts are ordered.
Parts may be shipped directly to our technician or designated service location.
Shipping timelines may vary depending on supplier availability, manufacturer lead times, and logistics.
GMM is not responsible for delays caused by manufacturers, suppliers, or shipping carriers.
Parts Returns for Service Jobs
If parts are ordered for a repair:
Parts orders may not be refundable once purchased from suppliers.
Certain suppliers may allow returns subject to their policies.
Restocking fees charged by suppliers may be passed on to the customer.
Electrical components, special-order parts, and used parts are typically non-returnable.
Online Product Purchases
Customers who purchase products directly from the GMM website (such as automotive parts, accessories, maintenance products, or tools) are subject to the following shipping and return policies.
Order Processing
Orders placed through our website are typically processed within 1–3 business days.
Once an order is processed and shipped, customers will receive a shipping confirmation and tracking information when available.
Processing times may vary during high demand periods.
Shipping
GMM may ship products using various shipping carriers depending on the destination and product availability.
Shipping timelines depend on:
Customer location
Carrier delivery schedules
Product availability
Supplier fulfillment timelines
GMM is not responsible for shipping delays caused by:
Carrier disruptions
Weather conditions
Customs processing
Supplier delays
Product Returns (Online Purchases)
Customers may request a return for eligible products purchased from our website within 14 days of delivery, subject to the following conditions:
Eligible returns must:
Be unused and in original condition
Include original packaging
Include proof of purchase
Returns may not be accepted for:
Installed or used automotive parts
Electrical components
Special-order or custom parts
Clearance or final-sale items
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If a product arrives damaged or incorrect, customers must notify GMM within 48 hours of delivery.
Customers may be required to provide:
Photos of the item
Photos of packaging
Order information
Upon verification, GMM may offer:
Replacement shipment
Store credit
Refund where appropriate
Refund Policy
Refunds may be considered under the following circumstances:
Billing errors
Duplicate payments
Products returned in eligible condition
Damaged or incorrect items verified by GMM
Refunds are not issued for completed diagnostic services, as diagnostics represent professional labor already performed.
If a repair is declined after diagnostics, the diagnostic fee remains applicable.
Approved refunds will be issued to the original payment method when possible.
Processing times may vary depending on the payment provider.
Repair Warranty
Certain repairs performed by GMM may include a limited service warranty, depending on the type of repair and parts used.
Warranty coverage may not apply if:
Customer supplies their own parts
The vehicle is operated against technician recommendations
Damage results from unrelated mechanical failure
The vehicle is modified after repair
Customers should contact GMM support for questions regarding warranty eligibility.
Appointment Cancellations & No-Shows
Customers may reschedule appointments based on technician availability.
Cancellations must occur before technician dispatch to avoid forfeiting the service call fee.
Missed appointments, no-shows, or inaccessible vehicles may result in loss of the booking fee.
Contact Information
If you have any questions regarding shipping, service policies, or refunds, please contact:
Guerrero Mobile Mechanics (GMM)
Phone: (346) 266-0849
Support: https://help.guerreromobilemechanics.com
